Contact
There are two ways, and which one you use depends on whether you can get into your account.
If you have an account: support request in the panel
Sign in and open a request from the Support tab. This is better than email: the request is recorded, the whole exchange stays in your account, and details such as which exchange you use reach us automatically — you do not have to explain them again.
Open a support request in the panelIf you cannot get into your account: email
If you forgot your password, the verification email never arrived, or you do not have an account yet, you cannot open the in-panel form. In that case write to [email protected] — for you that is the only way.
[email protected]When you will get an answer
We are not promising a response time, because we have not measured one yet. Rather than publish a number we cannot stand behind, we say it plainly: requests are handled in order. Once we start measuring average response time, it will appear on this line.
No need to write about UID approval
If your UID request is under review, you do not need to write separately; the result appears in your panel. Contact us only if you think it is taking longer than expected.